At Facelook, every LED mirror is carefully checked and securely packed before dispatch. If your order arrives damaged, defective, or incorrect, we’re here to help.
Replacement Eligibility
You may request a replacement if:
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The mirror arrives damaged during transit
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The product has a manufacturing or functional defect
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You receive an incorrect product
Please report the issue within 48 hours of delivery.
For damaged or defective orders, a clear unboxing video is required, along with photos/videos showing the issue. The product should remain unused, uninstalled, and in its original packaging until the claim is reviewed.
Refunds
Refunds are generally not available for:
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Change of mind after delivery
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Incorrect size, shape, or product selected by the customer
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Damage caused by improper handling or installation
- Minor differences caused by lighting, photography, or screen settings
If a refund is approved by Facelook, it will be processed through the original payment method, subject to applicable terms.
How to Request a Replacement
Contact Facelook Customer Support with your order number, unboxing video, and clear photos/videos of the issue. After verification, we will provide the appropriate replacement or resolution.
Important: Please do not install or use a visibly damaged mirror. For best results, professional installation is recommended.
Email: support@facelook.in
Phone: 91+ 8122119301
By placing an order with Facelook, you agree to this Refund & Replacement Policy.